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Browser notification setup

Enable browser notifications on every work computer. New messages will then appear as system banners with sound, even when the chat is in another tab or you are working in a different application.

Updated August 24, 20265 min read
01

Before you start

  • Sign in to the operator account on the computer where you normally work.
  • Set your operator status to Online. The setup prompt is shown only to an available operator.
  • Repeat this setup in every browser profile and on every computer or phone you use.
02

Enable notifications in the account

  1. 1

    Open Notifications

    In the left menu, open Notifications. You can also use the setup prompt that appears after you switch to Online.

  2. 2

    Find Browser notifications

    The card shows whether this browser is subscribed. Click Enable notifications.

  3. 3

    Confirm the browser request

    When the browser asks for permission, choose Allow. Do not close or ignore this request.

  4. 4

    Check the status

    The card must say Enabled on this device and show the Send test notification button.

The setup prompt appears when an online operator has not enabled notifications on this device.
1The setup prompt appears when an online operator has not enabled notifications on this device.
Successful setup: “Enabled on this device” and the test button are visible.
2Successful setup: “Enabled on this device” and the test button are visible.
03

If the browser has already blocked notifications

Open the site controls to the left of the address, allow Notifications, and reload the account. Then click Enable notifications again.

  • Chrome or Edge: site controls → Site settings → Notifications → Allow.
  • Safari: Settings → Websites → Notifications → Allow for this site.
  • After changing permission, return to the account and reload the page.
04

Check that notifications work

Send a system test on the same computer.

  1. 1

    Click Send test notification.

  2. 2

    A system banner titled “Notifications are working” must appear and the notification sound must play.

  3. 3

    Click the banner. The account should open the Notifications section.

The account confirms that the test notification was sent.
3The account confirms that the test notification was sent.

Check notifications for incoming messages

  1. Accept a test conversation as the operator.
  2. Open another account section, another browser tab, or a different application.
  3. Send a new incoming message in the test conversation. A banner with the sender name and message preview must appear; clicking it opens the correct conversation.
If the test banner and the incoming-message banner both appear with sound, setup is complete.
05

If no banner appears

The card says notifications are blocked

Allow notifications in the browser’s site settings, reload the page, and enable them again.

The card is enabled, but there is no system banner

In the operating-system notification settings, enable banners and sounds for your browser.

Notifications are silent

Increase system volume, enable notification sounds for the browser, and turn off Do Not Disturb or Focus.

Another computer receives nothing

Enable notifications separately on that computer and in that browser profile.

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